Terms of Service

Effective Date: May 10, 2026  |  Last Updated: May 10, 2026

1. Acceptance of Terms

Welcome to Starbird Chicken. These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Starbird Chicken ("Company," "we," "us," or "our"), governing your access to and use of the website located at chicken-starbird.digital (the "Website"), as well as any related digital services, mobile platforms, online ordering systems, and food-related services offered by Starbird Chicken (collectively, the "Services").

By visiting the Website, creating an account, placing an order, subscribing to any communications, or otherwise interacting with our digital platforms, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, which is incorporated herein by reference. These Terms apply to all visitors, registered users, and any other persons who access or use our Services.

If you are accessing or using our Services on behalf of a business entity or organization, you represent and warrant that you have full authority to bind that entity to these Terms, and by doing so, you agree to these Terms on behalf of that entity.

You must be at least 13 years of age to use our Website. Users under the age of 18 must have parental or legal guardian consent. By using our Services, you represent and warrant that you meet the applicable age requirements.

2. Description of Services

Starbird Chicken is a food service business operating in the United States. Through our Website and associated digital platforms, we provide the following services:

• Online Food Ordering: Customers may browse our menu, customize food items, and place orders for pickup or delivery through our Website or affiliated third-party delivery platforms.
• Menu and Nutritional Information: We provide detailed information about our food offerings, including ingredients, allergen notices, nutritional data, and pricing.
• Loyalty and Rewards Programs: We may offer a rewards or loyalty program through which registered users can earn and redeem points or discounts on eligible purchases.
• Promotions and Special Offers: From time to time, we offer limited-time promotions, discounts, and special menu items available through the Website.
• Customer Account Management: Users may create accounts to manage their preferences, order history, saved payment methods, and contact information.
• Customer Support: We provide customer service through digital communications, including email, to assist with orders, complaints, and general inquiries.
• Catering Services: We may offer catering services for events and group orders, subject to availability and advance notice requirements.
• General Informational Content: The Website contains general information about our brand, locations, story, and values.

We reserve the right to modify, suspend, discontinue, or expand any aspect of our Services at any time without prior notice. We will not be liable to you or any third party for any modification, suspension, or discontinuation of the Services.

3. User Obligations and Prohibited Activities

3.1 User Responsibilities

By using our Services, you agree to:

• Provide accurate, current, and complete information during account registration and order placement.
• Maintain the security and confidentiality of your account credentials and notify us immediately of any unauthorized use of your account.
• Use the Website and Services only for lawful purposes and in a manner consistent with all applicable federal, state, and local laws and regulations.
• Promptly update your account information to keep it accurate and current.
• Be responsible for all activities that occur under your account.
• Comply with all applicable food safety protocols when receiving or handling orders.

3.2 Prohibited Activities

You expressly agree that you will NOT engage in any of the following prohibited activities:

• Fraudulent Activity: Engaging in any form of fraud, including but not limited to, placing false orders, using stolen payment credentials, submitting fake reviews, or misrepresenting your identity.
• Unauthorized Access: Attempting to gain unauthorized access to any portion of the Website, server infrastructure, databases, or other computer systems connected with our Services.
• Automated Data Collection: Using bots, scrapers, spiders, crawlers, or any other automated tools to extract data from our Website without prior written consent.
• Harmful Content: Uploading, transmitting, or distributing any content that is unlawful, defamatory, obscene, sexually explicit, threatening, abusive, harassing, or otherwise objectionable.
• Interference: Attempting to interfere with, disrupt, or disable any part of the Website or servers, including through denial-of-service attacks, malware, or other malicious code.
• Intellectual Property Violations: Copying, modifying, reproducing, republishing, or distributing any content from the Website without explicit written authorization.
• Reverse Engineering: Attempting to reverse engineer, decompile, disassemble, or otherwise attempt to derive the source code of any software used on or in connection with our Services.
• Misuse of Promotions: Exploiting, manipulating, or abusing promotional codes, discount offers, or loyalty rewards programs in bad faith or in ways not intended by Starbird Chicken.
• Commercial Solicitation: Using the Website to advertise, promote, or solicit any products or services without our prior written consent.
• False Chargebacks: Initiating chargebacks with your bank or credit card issuer for orders that were legitimately fulfilled by Starbird Chicken.
• Violation of Third-Party Rights: Infringing upon the intellectual property rights, privacy rights, or other legal rights of any third party.
• Minor Access to Restricted Features: Allowing individuals under 13 years of age to use the Website unsupervised or without appropriate parental consent.

Starbird Chicken reserves the right to investigate and take appropriate legal action against anyone who violates these prohibitions, including without limitation, reporting such violations to appropriate law enforcement authorities and pursuing civil remedies.

4. Intellectual Property Rights

4.1 Ownership

All content on the Website, including but not limited to text, graphics, logos, icons, images, audio clips, video clips, data compilations, software, and the compilation thereof (collectively, the "Content"), is the property of Starbird Chicken or its content suppliers and is protected by United States and international intellectual property laws, including the Copyright Act (17 U.S.C. § 101 et seq.), the Lanham Act (15 U.S.C. § 1051 et seq.), and applicable trade secret laws.

4.2 Trademarks

The Starbird Chicken name, logo, taglines, and all related product and service names, design marks, and slogans are trademarks or service marks of Starbird Chicken. You may not use any of our trademarks in connection with any product or service that is not ours, or in any manner that is likely to cause confusion among customers, or in any manner that disparages or discredits Starbird Chicken.

4.3 Limited License

We grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Website and its Content solely for your personal, non-commercial purposes in connection with using our Services. This license does not include the right to:

• Download or copy account information for the benefit of another business entity;
• Use data mining, robots, or similar data gathering or extraction tools;
• Reproduce, duplicate, copy, sell, resell, or exploit any portion of the Website for commercial purposes;
• Create derivative works based on the Content.

4.4 User-Submitted Content

If you submit, post, or upload any content to the Website (such as reviews, photos, comments, or feedback), you grant Starbird Chicken a worldwide, royalty-free, non-exclusive, perpetual license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content in any media. You represent and warrant that you own or have the necessary rights to submit such content, and that it does not infringe any third-party rights or violate any applicable laws.

5. Payment Terms

5.1 Pricing

All prices listed on the Website are in United States Dollars (USD) and are subject to change without notice. Prices do not include applicable sales taxes, delivery fees, or service charges, which will be added to your order total at checkout and displayed before final confirmation.

5.2 Payment Methods

We accept major credit cards, debit cards, and any other payment methods expressly listed on our Website. By providing your payment information, you represent and warrant that you are authorized to use the payment method provided and that the information is accurate and complete.

5.3 Order Confirmation

An order is not considered accepted until you receive an electronic order confirmation from Starbird Chicken. We reserve the right to refuse or cancel any order at our sole discretion, including orders that appear to be fraudulent, orders placed by users who have violated these Terms, or orders that we cannot fulfill due to product unavailability or operational limitations.

5.4 Refunds and Cancellations

Due to the perishable nature of food products, all sales are generally final. However, if your order contains an error attributable to Starbird Chicken, such as a missing item or incorrectly prepared food, please contact us at [email protected] within 24 hours of receiving your order. We will review your claim and, at our sole discretion, may offer a partial or full refund, store credit, or replacement order. Refunds, where approved, will be processed to your original payment method within 5–10 business days, subject to your financial institution's processing times.

5.5 Taxes

You are responsible for any applicable sales taxes, use taxes, or other governmental assessments applicable to your purchases. Starbird Chicken will collect and remit applicable taxes as required by the laws of the state and locality in which your order is fulfilled.

5.6 Third-Party Delivery Platforms

If you place orders through third-party delivery platforms (such as DoorDash, Uber Eats, Grubhub, or similar services), separate terms and conditions, privacy policies, and payment terms of those platforms will apply. Starbird Chicken is not responsible for the policies, actions, or omissions of third-party delivery platforms.

6. Disclaimers and "As-Is" Basis

THE WEBSITE AND ALL CONTENT, SERVICES, PRODUCTS, AND MATERIALS AVAILABLE THROUGH THE WEBSITE ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS, WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, TO THE FULLEST EXTENT PERMISSIBLE UNDER APPLICABLE LAW.

STARBIRD CHICKEN EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT;
• WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS;
• WARRANTIES REGARDING THE ACCURACY, COMPLETENESS, TIMELINESS, OR RELIABILITY OF ANY CONTENT ON THE WEBSITE, INCLUDING MENU INFORMATION, NUTRITIONAL DATA, OR ALLERGEN NOTICES;
• WARRANTIES THAT DEFECTS WILL BE CORRECTED OR THAT THE WEBSITE OR SERVER ARE FREE OF HARMFUL COMPONENTS.

Starbird Chicken does not warrant that any food product will meet your specific dietary requirements, health needs, or personal preferences. Customers with food allergies, dietary restrictions, or specific nutritional requirements are strongly encouraged to contact us directly before placing an order.

This disclaimer does not affect any statutory rights you may have under applicable consumer protection laws, including those enforced by the Federal Trade Commission (FTC) under the FTC Act (15 U.S.C. § 45).

7. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, IN NO EVENT SHALL STARBIRD CHICKEN, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, LICENSORS, SUPPLIERS, OR AFFILIATED ENTITIES BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES;
• LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES;
• PERSONAL INJURY OR PROPERTY DAMAGE ARISING FROM YOUR USE OF OR INABILITY TO USE THE SERVICES;
• ANY UNAUTHORIZED ACCESS TO OR USE OF OUR SERVERS OR YOUR PERSONAL INFORMATION;
• ANY INTERRUPTION OR CESSATION OF TRANSMISSION TO OR FROM OUR WEBSITE;
• ANY ERRORS OR OMISSIONS IN ANY CONTENT OR FOR ANY LOSS OR DAMAGE INCURRED AS A RESULT OF THE USE OF ANY CONTENT POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE THROUGH THE WEBSITE.

IN ALL CASES, STARBIRD CHICKEN'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR YOUR USE OF THE SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO STARBIRD CHICKEN IN THE THREE (3) MONTHS PRECEDING THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

Some jurisdictions do not allow the exclusion or limitation of certain damages, so the above limitations may not apply to you to the extent prohibited by law. In such jurisdictions, our liability will be limited to the greatest extent permitted by applicable law.

8. Indemnification

You agree to defend, indemnify, and hold harmless Starbird Chicken, its parent companies, subsidiaries, affiliates, officers, directors, employees, agents, licensors, suppliers, and service providers from and against any and all claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to:

• Your violation of these Terms of Service;
• Your use or misuse of the Website or Services;
• Any content you submit, post, or transmit through the Website;
• Your violation of any applicable federal, state, or local laws or regulations;
• Your violation of any rights of a third party, including intellectual property rights, privacy rights, or contractual rights;
• Any fraudulent, deceptive, or harmful actions you take in connection with the Services;
• Your negligence or willful misconduct.

Starbird Chicken reserves the right, at its own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which event you will cooperate fully with Starbird Chicken in asserting any available defenses. You may not settle any claim without Starbird Chicken's prior written consent.

9. Food Safety and Allergen Notice

Starbird Chicken takes food safety and customer health seriously. However, we cannot guarantee that our food products are free from allergens, as our kitchen facilities may handle common allergens including peanuts, tree nuts, wheat, gluten, soy, milk, eggs, fish, and shellfish. Cross-contamination is possible during preparation.

Customers with known food allergies or dietary restrictions must inform us at the time of ordering and assume full responsibility for determining whether any menu item is suitable for their consumption. Starbird Chicken shall not be liable for any allergic reactions or adverse health effects resulting from consumption of our food products when reasonable notice was not provided.

10. Governing Law and Jurisdiction

These Terms of Service and any disputes arising out of or related to these Terms, the Website, or the Services shall be governed by and construed in accordance with the laws of the United States of America and the applicable laws of the state in which Starbird Chicken is registered and operates, without regard to its conflict of law provisions.

To the extent that federal law applies, including the FTC Act (15 U.S.C. § 45 et seq.) governing unfair or deceptive acts and practices, the Electronic Communications Privacy Act (18 U.S.C. § 2510 et seq.), and the Computer Fraud and Abuse Act (18 U.S.C. § 1030), those federal statutes shall govern the respective matters they address.

For users located in California, the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA) may afford additional rights concerning your personal information. Please review our Privacy Policy for details.

Any legal action or proceeding arising out of or related to these Terms that is not subject to binding arbitration (as described in Section 11) shall be brought exclusively in the federal or state courts of competent jurisdiction located in the United States, and you hereby irrevocably consent to the personal jurisdiction of such courts and waive any objection to venue in such courts.

11. Dispute Resolution

11.1 Informal Resolution

Before initiating any formal dispute resolution process, you agree to first attempt to resolve any dispute informally by contacting Starbird Chicken at [email protected] and providing a written description of the dispute, the relief sought, and your contact information. We will attempt to resolve the dispute within thirty (30) days of receiving your notice. If the parties cannot reach an informal resolution within that period, either party may proceed with formal dispute resolution as described below.

11.2 Binding Arbitration

EXCEPT FOR CLAIMS THAT QUALIFY FOR SMALL CLAIMS COURT, ALL DISPUTES ARISING OUT OF OR RELATED TO THESE TERMS OR THE SERVICES SHALL BE RESOLVED BY BINDING ARBITRATION ON AN INDIVIDUAL BASIS UNDER THE FEDERAL ARBITRATION ACT (9 U.S.C. § 1 et seq.) AND ADMINISTERED BY THE AMERICAN ARBITRATION ASSOCIATION (AAA) IN ACCORDANCE WITH ITS CONSUMER ARBITRATION RULES, WHICH ARE AVAILABLE AT www.adr.org.

The arbitration shall be conducted in English and shall take place in the United States. The arbitrator shall have the authority to award any relief that would be available in court. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

11.3 Class Action Waiver

YOU AND STARBIRD CHICKEN AGREE THAT EACH PARTY MAY BRING CLAIMS AGAINST THE OTHER ONLY ON AN INDIVIDUAL BASIS AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION OR PROCEEDING. Unless both parties agree otherwise, the arbitrator may not consolidate or join the claims of more than one person or party and may not otherwise preside over any form of a consolidated, representative, or class proceeding.

11.4 Jury Trial Waiver

TO THE EXTENT PERMITTED BY APPLICABLE LAW, YOU WAIVE YOUR RIGHT TO A JURY TRIAL FOR ANY CLAIM OR CAUSE OF ACTION ARISING FROM OR RELATED TO THESE TERMS OR YOUR USE OF THE SERVICES.

11.5 Small Claims Court

Notwithstanding the foregoing, either party may bring an individual action in small claims court for disputes or claims within the scope of that court's jurisdiction, provided that the action remains in small claims court and is not removed or appealed to a court of general jurisdiction.

12. Term and Termination

12.1 Term

These Terms of Service shall remain in full force and effect while you use the Website or any of our Services. These Terms apply from the moment you first access our Website and continue for as long as you maintain any account with us or use any of our Services.

12.2 Termination by You

You may terminate your account and your agreement with these Terms at any time by discontinuing your use of the Services and submitting a written request to delete your account to [email protected]. Please note that termination does not entitle you to a refund for any purchases already made, except as required by applicable law.

12.3 Termination by Starbird Chicken

Starbird Chicken reserves the right, in its sole discretion, to suspend or terminate your account and access to the Services, with or without notice, for any reason, including but not limited to:

• Violation of any provision of these Terms;
• Engaging in fraudulent, illegal, or abusive behavior;
• Requests by law enforcement or government authorities;
• Extended periods of account inactivity;
• Technical or security issues;
• Discontinuation of the Services.

12.4 Effect of Termination

Upon termination for any reason, all licenses and rights granted to you under these Terms shall immediately cease. Sections relating to intellectual property, disclaimers, limitations of liability, indemnification, dispute resolution, and governing law shall survive termination of these Terms indefinitely. Starbird Chicken shall not be liable to you or any third party for any termination of your access to the Services.

13. Third-Party Links and Services

The Website may contain links to third-party websites, platforms, or services that are not owned or controlled by Starbird Chicken. We provide these links for your convenience only. Starbird Chicken has no control over, and assumes no responsibility for, the content, privacy policies, terms of service, or practices of any third-party websites or services. We encourage you to review the terms and privacy policies of any third-party websites you visit.

Your interactions with third-party delivery platforms, payment processors, or advertising networks are governed solely by those parties' respective terms and conditions. Starbird Chicken shall not be liable for any loss or damage of any kind incurred as a result of your dealings with or reliance upon any third-party services.

14. Privacy Policy

Your privacy is important to us. Our Privacy Policy, available on our Website, describes how Starbird Chicken collects, uses, stores, shares, and protects your personal information in connection with your use of the Services. The Privacy Policy is incorporated into these Terms of Service by reference and forms part of this Agreement. By using our Services, you also consent to the collection and use of your information as described in the Privacy Policy.

For users in California, your rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), including the right to know, the right to delete, the right to opt-out of sale of personal information, and the right to non-discrimination, are described in detail in our Privacy Policy.

15. Electronic Communications

By using our Website or providing your email address to Starbird Chicken, you consent to receive electronic communications from us, including order confirmations, receipts, promotional materials, and notices regarding changes to these Terms or our policies. You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing, to the extent permitted by applicable law, including the Electronic Signatures in Global and National Commerce Act (E-SIGN Act, 15 U.S.C. § 7001 et seq.).

You may opt out of marketing communications at any time by following the unsubscribe instructions in any marketing email or by contacting us at [email protected]. Please note that even after opting out, you may continue to receive transactional communications related to your orders and account.

16. Changes to Terms

Starbird Chicken reserves the right to modify, update, or replace these Terms of Service at any time at our sole discretion. When we make material changes to these Terms, we will update the "Last Updated" date at the top of this page. We may also notify you of significant changes by sending an email to the address associated with your account, by posting a prominent notice on the Website, or by other means as we deem appropriate.

Your continued use of the Website or Services after the effective date of any revised Terms constitutes your acceptance of those changes. If you do not agree to the revised Terms, you must immediately discontinue your use of the Website and Services and, if applicable, close your account. We encourage you to review these Terms periodically to stay informed of any updates.

17. Severability

If any provision of these Terms of Service is found by a court of competent jurisdiction or an arbitrator to be illegal, invalid, void, or unenforceable under applicable law, such provision shall be deemed severed from these Terms to the minimum extent necessary, and the remaining provisions of these Terms shall continue in full force and effect without alteration.

The parties agree that the court or arbitrator should endeavor to give effect to the parties' intentions as reflected in the severed provision, and the remaining provisions shall be interpreted so as to effect the original intent of the parties as closely as possible in a legally enforceable manner.

18. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices or agreements published on the Website, constitute the entire agreement between you and Starbird Chicken with respect to the subject matter herein and supersede all prior and contemporaneous agreements, representations, warranties, and understandings, whether written or oral, between the parties relating to such subject matter.

No waiver by either party of any breach or default under these Terms shall be deemed a waiver of any subsequent breach or default, and shall not affect the other provisions of these Terms. Starbird Chicken's failure to enforce any right or provision of these Terms shall not constitute a waiver of future enforcement of that right or provision.

19. No Agency Relationship

Nothing in these Terms shall be construed to create any partnership, joint venture, employment, franchise, or agency relationship between you and Starbird Chicken. You do not have the authority to make any representations, warranties, or commitments on behalf of Starbird Chicken, nor shall anything in these Terms be interpreted as creating such authority.

20. Force Majeure

Starbird Chicken shall not be liable for any failure or delay in the performance of its obligations under these Terms if such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, government actions or restrictions, civil unrest, labor disputes, supply chain disruptions, power outages, cyberattacks, or other events outside our reasonable control ("Force Majeure Events"). In the event of a Force Majeure Event, our obligations under these Terms will be suspended for the duration of the event, and we will use commercially reasonable efforts to resume normal operations as soon as practicable.

21. Accessibility

Starbird Chicken is committed to making our Website accessible to all users, including those with disabilities, in compliance with the Americans with Disabilities Act (ADA, 42 U.S.C. § 12101 et seq.) and applicable accessibility standards. If you experience any difficulty accessing our Website or Services due to a disability, please contact us at [email protected] and we will make reasonable efforts to accommodate your needs.

22. Contact Information

If you have any questions, concerns, complaints, or requests regarding these Terms of Service or the Services generally, please contact us using the information below:

We aim to respond to all written inquiries within five (5) business days of receipt. For urgent matters related to active orders, please use the contact method that will reach us most quickly.