Privacy Policy

Welcome to Starbird Chicken. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website chicken-starbird.digital, place orders, use our digital services, or otherwise interact with us. Please read this policy carefully. If you disagree with its terms, please discontinue use of our website and services.

This Privacy Policy applies to all information collected through our website, mobile applications, in-store digital interactions, loyalty programs, promotional campaigns, and any related services (collectively, the "Services"). We encourage you to review this document in full so you understand what data we collect, why we collect it, and what rights you have over it.

1. About Us

Starbird Chicken is a food service company operating in the United States. We operate under the brand name Starbird Chicken and are dedicated to serving high-quality, responsibly sourced chicken and food products to our customers through our physical locations and digital platforms.

• Company Name: Starbird Chicken
• Website: chicken-starbird.digital
• Email: [email protected]

For all privacy-related matters, questions, or requests, please contact us using the information provided in the Contact Us section at the end of this policy.

2. Information We Collect

We collect various types of information depending on how you interact with us. The categories of information we collect are described in detail below.

2.1 Personal Identification Information

When you create an account, place an order, sign up for our loyalty program, subscribe to our newsletter, or contact us directly, we may collect the following personal identification information:

• Full name
• Email address
• Phone number
• Mailing or delivery address
• Date of birth (for age verification and promotional offers)
• Username and password credentials
• Payment information (credit/debit card numbers, billing address — processed securely through third-party payment processors)
• Loyalty program membership details
• Profile photos or avatars (if uploaded voluntarily)

2.2 Order and Transaction Data

When you place an order through our website or app, we collect details about your transactions, including:

• Items ordered, quantities, and special instructions
• Order history and frequency
• Payment method type and last four digits
• Delivery or pickup preferences
• Coupon or promotional codes used
• Timestamps and location of transactions

2.3 Usage and Technical Data

When you access or use our website or digital platforms, we automatically collect certain technical and usage information, including:

• Internet Protocol (IP) address
• Browser type and version
• Operating system
• Referring URLs and exit pages
• Pages viewed, links clicked, and time spent on pages
• Search queries made on our platform
• Session duration and frequency of visits
• Error logs and crash reports

2.4 Device Information

We may collect information about the device you use to access our Services, including:

• Device type (mobile, tablet, desktop)
• Device identifiers (device ID, advertising ID)
• Mobile network information
• Hardware model and firmware version
• Screen resolution and display preferences
• Time zone settings

2.5 Location Data

With your consent, we may collect precise or approximate geographic location data to help you find the nearest Starbird Chicken location, facilitate delivery services, and personalize your experience. You may disable location access at any time through your device settings.

2.6 Communication Data

When you contact our customer support, respond to surveys, submit feedback, or interact with us via email, chat, or social media, we collect the contents of those communications, including your name, contact details, and the substance of your inquiry.

2.7 Cookies and Tracking Technologies

We use cookies, web beacons, pixel tags, and similar tracking technologies to collect data about your browsing behavior. For detailed information about our use of cookies, please refer to Section 8 of this policy.

2.8 Information from Third Parties

We may receive information about you from third parties, including:

• Social media platforms (if you log in using a social account or interact with our social media pages)
• Third-party delivery partners (DoorDash, Uber Eats, Grubhub, etc.)
• Analytics providers
• Advertising networks
• Loyalty and rewards program partners

3. How We Use Your Information

We use the information we collect for a variety of legitimate business purposes. The primary purposes are described below:

3.1 Providing and Managing Our Services

• Processing your orders, payments, and deliveries
• Creating and managing your account
• Administering our loyalty and rewards program
• Sending order confirmations, receipts, and shipping/delivery updates
• Responding to customer service inquiries and complaints
• Enabling in-store digital kiosk and mobile ordering features

3.2 Analytics and Service Improvement

• Analyzing usage patterns to improve our website performance, menu offerings, and user experience
• Conducting internal research and development
• Monitoring and diagnosing technical issues and errors
• Tracking the effectiveness of our marketing campaigns
• Understanding customer preferences and purchasing behavior

3.3 Marketing and Promotional Communications

• Sending promotional emails, newsletters, and special offers (with your consent where required)
• Personalizing content, advertisements, and recommendations based on your preferences and order history
• Retargeting you with relevant advertising on third-party platforms
• Running sweepstakes, contests, and promotional campaigns
• Sending push notifications through our mobile app (with your consent)

You may opt out of marketing communications at any time by clicking the "unsubscribe" link in any promotional email or by contacting us directly at [email protected].

3.4 Legal and Compliance Purposes

• Complying with applicable federal and state laws and regulations
• Responding to lawful requests from governmental or regulatory authorities
• Enforcing our Terms of Service and other legal agreements
• Protecting the rights, property, and safety of Starbird Chicken, our customers, and the public
• Detecting, preventing, and investigating fraud, unauthorized access, and other illegal activities

3.5 Operational Security

• Monitoring our systems for security threats and vulnerabilities
• Verifying user identities and preventing account fraud
• Maintaining audit logs and records for accountability

4. Legal Basis for Processing

As a business operating in the United States, our data processing activities are governed primarily by applicable federal and state law, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Federal Trade Commission Act (FTC Act), and other applicable state privacy statutes. We process your personal information based on the following grounds:

• Contractual Necessity: Processing is necessary to fulfill your orders and deliver our Services to you.
• Legitimate Interests: We have a legitimate interest in improving our services, preventing fraud, and conducting analytics.
• Legal Obligation: We may need to process your data to comply with applicable laws and regulatory requirements.
• Consent: For certain activities such as marketing communications, push notifications, and non-essential cookies, we rely on your explicit consent.

5. Sharing Your Information with Third Parties

We do not sell your personal information for monetary compensation. However, as described below, we may share your information with certain third parties in the course of providing our Services.

5.1 Service Providers and Business Partners

We work with third-party companies and individuals who assist us in operating our business and delivering our Services. These service providers may include:

• Payment processors (e.g., Stripe, Square, Braintree)
• Delivery and logistics partners (e.g., DoorDash, Uber Eats, Grubhub)
• Email marketing platforms (e.g., Mailchimp, Klaviyo)
• Analytics providers (e.g., Google Analytics, Mixpanel)
• Cloud hosting and infrastructure providers (e.g., Amazon Web Services, Google Cloud)
• Customer relationship management (CRM) software providers
• Loyalty program technology partners
• Fraud prevention and security service providers

All third-party service providers are required to handle your personal information in accordance with applicable law and are contractually obligated to maintain the confidentiality and security of your data. They are permitted to use your information only for the purposes of providing their services to us.

5.2 Legal Requirements and Law Enforcement

We may disclose your personal information to governmental authorities, law enforcement agencies, or other third parties when we are legally required to do so or when we believe in good faith that disclosure is necessary to:

• Comply with a legal obligation, court order, subpoena, or government request
• Protect and defend our legal rights or property
• Prevent or investigate possible wrongdoing in connection with our Services
• Protect the personal safety of our users, employees, or the public

5.3 Business Transfers

In the event that Starbird Chicken undergoes a merger, acquisition, asset sale, financing, restructuring, bankruptcy, or similar corporate transaction, your personal information may be transferred as part of the transaction. We will notify you via email or prominent notice on our website prior to your information being transferred and becoming subject to a different privacy policy.

5.4 Advertising and Analytics Partners

We may share anonymized or aggregated data with advertising networks and analytics providers to deliver targeted advertising and measure the effectiveness of our campaigns. To the extent such sharing constitutes a "sale" or "sharing" of personal information under the CCPA/CPRA, California residents have the right to opt out. Please see Section 7 for information on how to exercise your rights.

5.5 With Your Consent

We may share your information with other third parties with your explicit consent, such as when you participate in a co-branded promotion or sweepstakes with a partner brand.

6. Data Security

We take the security of your personal information seriously and implement appropriate technical and organizational measures designed to protect your data against unauthorized access, alteration, disclosure, or destruction. Our security measures include:

6.1 Technical Safeguards

• Encryption of sensitive data in transit using Transport Layer Security (TLS/SSL) protocols
• Encryption of sensitive data at rest using industry-standard encryption algorithms
• Secure socket layer (SSL) certificates on our website
• Tokenization of payment card data through PCI-DSS compliant payment processors
• Multi-factor authentication (MFA) for internal systems access
• Firewalls, intrusion detection systems, and regular vulnerability scanning
• Regular security audits and penetration testing

6.2 Organizational Safeguards

• Access controls limiting employee access to personal data on a need-to-know basis
• Regular privacy and security training for all staff who handle personal information
• Incident response and data breach notification procedures
• Vendor due diligence and data processing agreements with all third-party processors
• Documented internal privacy policies and procedures

7. Your Privacy Rights

Depending on your state of residence, you may have specific rights regarding your personal information. We are committed to honoring these rights in accordance with applicable law.

7.1 Rights Under the California Consumer Privacy Act (CCPA/CPRA)

If you are a California resident, you have the following rights under the CCPA as amended by the CPRA:

7.2 Rights Available to All U.S. Residents

Regardless of your state of residence, we offer all users the following rights:

• Right to Access: You may request a copy of the personal information we hold about you.
• Right to Correction: You may update or correct inaccurate information in your account at any time.
• Right to Deletion: You may request that we delete your personal information, subject to our legal obligations to retain certain data.
• Right to Opt-Out of Marketing: You may opt out of receiving promotional communications from us at any time.
• Right to Withdraw Consent: Where processing is based on your consent, you may withdraw consent at any time without affecting the lawfulness of processing prior to withdrawal.

7.3 How to Submit a Privacy Request

To exercise any of your privacy rights, please submit a verifiable consumer request by:

• Emailing us at: [email protected]
• Visiting our website at: chicken-starbird.digital

We will respond to your request within 45 days of receipt. In complex cases, we may extend this period by an additional 45 days with prior notice. We may need to verify your identity before processing your request to protect your security. We will not charge a fee for your first request in any 12-month period. We may charge a reasonable fee for subsequent requests that are manifestly unfounded or excessive.

You may also designate an authorized agent to submit requests on your behalf. Authorized agents must provide written proof of their authorization, and we may verify the identity of both the agent and the consumer.

8. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze site traffic, and deliver personalized advertising. Cookies are small data files stored on your device when you visit our website.

8.1 Types of Cookies We Use

• Strictly Necessary Cookies: These are essential for the website to function properly, enabling you to navigate the site and use its features (e.g., shopping cart, account login).
• Performance and Analytics Cookies: These cookies collect information about how visitors use our website, such as which pages are visited most often, to help us improve site performance. (e.g., Google Analytics)
• Functionality Cookies: These cookies remember your preferences and settings, such as language preferences and saved menu items, to provide a more personalized experience.
• Marketing and Targeting Cookies: These cookies are used to deliver advertisements that are more relevant to you and your interests. They may also limit the number of times you see an advertisement and help measure the effectiveness of advertising campaigns.

8.2 Managing Your Cookie Preferences

You can control and manage cookies through your browser settings. Most browsers allow you to refuse some or all cookies, delete existing cookies, or receive a warning before a cookie is stored. Please note that disabling cookies may affect the functionality of our website and your ability to use certain features.

For more detailed information about the specific cookies we use, how long they last, and how to manage your preferences, please review our full Cookie Policy, available on our website at chicken-starbird.digital.

To opt out of Google Analytics tracking, you may use the Google Analytics Opt-out Browser Add-on. To opt out of interest-based advertising, you may visit the Digital Advertising Alliance's opt-out page or the Network Advertising Initiative's opt-out page.

9. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, to provide our Services, and to comply with our legal obligations. Our general data retention periods are as follows:

After the applicable retention period has elapsed, we will securely delete or anonymize your personal information. In some cases, we may be legally required to retain data for longer periods, such as to comply with tax law, food safety regulations, or pending litigation.

10. Children's Privacy

Starbird Chicken's website, mobile application, and digital Services are not directed toward or intended for use by minors under the age of 18. We do not knowingly collect, solicit, or process personal information from children under 18 years of age. If we become aware that we have inadvertently collected personal information from a child under the age of 18, we will take prompt steps to delete such information from our records.

In compliance with the Children's Online Privacy Protection Act (COPPA), we do not knowingly market to or collect data from children under 13. If you are a parent or guardian and believe your child has provided us with personal information without your consent, please contact us immediately at [email protected] so that we may take appropriate action.

If you are under the age of 18, you are not authorized to use our digital Services and should not submit any personal information to us through our website or app.

11. International Data Transfers

Starbird Chicken is based in the United States, and our Services are primarily operated from the United States. If you are accessing our Services from outside the United States, please be aware that your information may be transferred to, stored in, and processed in the United States, where data protection laws may differ from those in your home country.

We take steps to ensure that any international transfers of personal data are conducted in compliance with applicable law and that appropriate safeguards are in place to protect your information, including:

• Entering into data processing agreements incorporating standard contractual clauses where applicable
• Ensuring that international recipients of personal data maintain adequate security standards
• Conducting transfer impact assessments as required by applicable law

By using our Services from outside the United States, you acknowledge and consent to the transfer of your personal information to the United States and its processing in accordance with this Privacy Policy.

12. Third-Party Websites and Links

Our website may contain links to third-party websites, applications, and services that are not operated or controlled by Starbird Chicken. This Privacy Policy does not apply to third-party platforms, including delivery apps, social media networks, or payment processors that have their own privacy policies and terms of service. We encourage you to review the privacy policies of any third-party sites you visit.

We are not responsible for the privacy practices, content, or security of third-party websites, even if they are linked from our platform.

13. Do Not Track Signals

Some web browsers transmit "Do Not Track" (DNT) signals to websites. Because there is currently no industry-wide standard for what a website should do when it receives a DNT signal, we do not currently respond to browser DNT signals. However, you can manage your tracking preferences through our cookie consent tool and the opt-out mechanisms described in this policy.

California residents may also exercise their right to opt out of the sale or sharing of personal information as described in Section 7, which provides a similar protection to DNT for covered activities.

14. California-Specific Disclosures

In addition to the rights described in Section 7, California residents have the right to receive the following disclosures under the CCPA/CPRA:

14.1 Categories of Personal Information Collected in the Past 12 Months

• Identifiers (name, email address, IP address, account username)
• Commercial information (products ordered, purchase history)
• Internet or other electronic network activity information (browsing history, search queries)
• Geolocation data (approximate and precise location)
• Inferences drawn from the above to create a consumer profile
• Financial information (payment method type — processed by third-party payment processors)

14.2 Categories of Personal Information Sold or Shared

We may share identifiers and internet activity information with advertising partners for cross-context behavioral advertising, which may constitute "sharing" under California law. You have the right to opt out of such sharing by submitting a request to [email protected].

14.3 Shine the Light Law

Under California Civil Code Section 1798.83, California residents may request information regarding our disclosure of personal information to third parties for their direct marketing purposes. If you are a California resident and would like to make such a request, please contact us at the information provided below.

15. Filing a Complaint

If you believe that we have violated your privacy rights or failed to handle your personal information in accordance with applicable law, you have the right to file a complaint with the relevant authority.

15.1 California Residents

California residents may file a complaint with the California Privacy Protection Agency (CPPA):

• Website: cppa.ca.gov
• Address: 2101 Arena Blvd, Sacramento, CA 95834

You may also file a complaint regarding deceptive or unfair trade practices with the Federal Trade Commission (FTC):

• Website: ftc.gov
• Phone: 1-877-FTC-HELP (1-877-382-4357)

15.2 All U.S. Residents

All U.S. residents may file complaints about unfair or deceptive business practices with the Federal Trade Commission (FTC) or their respective State Attorney General's Office.

Before filing a formal complaint with any regulatory authority, we encourage you to first contact us directly so that we may have the opportunity to resolve your concern:

• Email: [email protected]
• Website: chicken-starbird.digital

16. Changes to This Privacy Policy

We reserve the right to update, modify, or revise this Privacy Policy at any time to reflect changes in our business practices, legal requirements, or the Services we offer. When we make changes, we will update the "Last Updated" date at the top of this page and, where required by applicable law, notify you via email or prominent notice on our website.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information. Your continued use of our Services following the posting of changes to this policy constitutes your acceptance of those changes.

If we make material changes that significantly affect your rights or the way we process your personal information, we will provide you with at least 30 days' advance notice where reasonably practicable.

17. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy, your personal information, or your privacy rights, please do not hesitate to contact us. We are committed to responding to all inquiries promptly and transparently.

When contacting us about a privacy request, please include your full name, email address associated with your account (if applicable), and a clear description of your request. This will help us process your inquiry as efficiently as possible.

This Privacy Policy was last reviewed and updated on May 10, 2026. It applies to all Services operated by Starbird Chicken through the website chicken-starbird.digital and related digital platforms. This document constitutes a legally binding agreement regarding the collection and use of your personal information when you interact with Starbird Chicken's Services. Nothing in this Privacy Policy is intended to create any contractual right or obligation beyond what is provided by applicable law.